1. Do your carbon fiber bicycles come with a warranty?
All carbon fiber bicycles are covered by a 2-year warranty, which includes manufacturing defects and structural issues. Some components have separate warranty policies. For details, please contact our customer service.
2. How do I choose the right model and frame size?
Please refer to the detailed size chart on the product page. If you are unsure, feel free to provide your height, weight, and riding needs. Our professional advisors will recommend the suitable model for you.
3. Can I customize a carbon fiber bicycle?
Yes! We offer personalized services such as custom colors, finishes, and accessory combinations. For more information, please contact our customer service to learn about the customization process and timeline.
4. How long does it take to ship after placing an order?
Custom orders typically take 15-30 working days, depending on the requirements. The exact time will be confirmed by our customer service.
5. What payment methods do you support?
We support various mainstream payment methods such as credit cards, PayPal, and Apple Pay to ensure security and convenience.
6. Do you offer returns and exchanges?
Unused items can be returned or exchanged within 7 days of receipt, provided the product and packaging are intact. Customized items are not accepted for return or exchange except for quality issues.
7. Do you offer global shipping? How is the shipping cost calculated?
We support international shipping to most countries and regions. The shipping cost is automatically calculated based on the destination and the weight of the item. You can check the specific cost on the checkout page.
8. Can I cancel my order?
If the order has not been shipped, you can contact our customer service to request cancellation. Customized orders cannot be cancelled once confirmed. Please double-check before placing your order.
9. How can I track my order’s logistics?
After shipment, we will send you the tracking number via email. You can check the logistics progress in real time on our website or the logistics company’s official website.
10. Do carbon fiber frames require special maintenance?
Regularly check if the fasteners are loose. Avoid using high-pressure water guns to clean them. Use neutral detergent and a soft cloth for cleaning. Do not store them in extreme environments for long periods.
11. What is the maximum weight capacity of carbon fiber bicycles?
Most models have a recommended maximum weight capacity of no more than 120 kilograms. For specific parameters, please refer to the product page or contact our customer service.
12. Are your bicycles fully assembled?
To ensure safe transportation, some models are shipped in an 85% assembled state. You only need to install the front wheel, seat, or pedals upon receipt. If needed, you can contact us for assembly videos or guidance.
13. What should I do if the product is damaged?
Please contact us within 48 hours of receipt and provide photos of the damage and your order number. We will assist you promptly with a replacement or repair.